Cancellation & Refund Policy

Cancellation

You can cancel or unsubscribe the service at any time. However, any costs and charges related to the service period are not refundable if the service period is already started.

There is no cancellation or refund for domain name registration once the domain name is registered. To cancel the domain name, you can suspend the payment once the domain name expires.

Cancellation of web hosting – You can cancel your web hosting service at anytime. However, the hosting fee for the current package period is not refundable. If your hosting plan was ordered on a promotion, then the hosting fee is not refundable.

Refund

Refund can be requested within 30 days after the payment is made and before the project is started. Refund will be issued to your original payment method. However, if your project has already started, the project related cost and charges will be deducted from the refund.

You can also request for refund if you haven’t submit the web content form. Domain name is not refundable.

Should you have any questions, please contact customer care at [email protected]

Call Now Button
en_AU
zh_CNen_AU